PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Tenants’ Union ACT and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Tenants’ Union ACT’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that Tenants’ Union ACT is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Tenants’ Union ACT’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
SUBSCRIPTIONS & ACCESS TO WEBSITE INFORMATION
At the time of subscribing, you confirm that you are eligible for the category of subscription you have chosen. One-day and one-week subscriptions can be accessed by anyone. Annual subscriptions require you to pick a category/membership level.
If you are using this website in the course of your employment, you must select the category that matches your employment (i.e. you cannot select individual renter). If you are a lessor (landlord), you also cannot select individual renter. In the event the Tenants’ Union ACT determines that you have purchased a subscription that does not accord with your entitlement, your subscription and access to the information on the website will be cancelled.
After payment is made, you will receive an email with log-in details (excluding your password) to access the subscriber content on our website. Should you have any technical problems accessing the information, please contact us so we may try to assist you.
RETURNS AND REFUNDS
Tenants’ Union ACT handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to cancel your subscription, please notify us within 7 days of purchase with a valid reason for cancellation. Due to the nature of the website and information being accessible immediately upon payment of the appropriate fee, we do not offer refunds on one-day and weekly subscriptions. Refunds of annual fees are made at the discretion of Tenants’ Union ACT. Refunds will be made via PayPal or bank transfer if you provide your bank details.
LINKS TO OTHER WEBSITES
Tenants’ Union ACT may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Tenants’ Union ACT and the owners of those websites. Tenants’ Union ACT takes no responsibility for any of the content found on the linked websites.
Tenants’ Union ACT’s website may contain information or advertisements provided by third parties for which Tenants’ Union ACT accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, Tenants’ Union ACT absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Tenants’ Union ACT gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of Tenants’ Union ACT to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. Tenants’ Union ACT’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
DISCLOSURE OF INFORMATION
Tenants’ Union ACT may be required, in certain circumstances, to disclose information in good faith and where Tenants’ Union ACT is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Tenants’ Union ACT. Tenants’ Union ACT expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Tenants’ Union ACT will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Tenants’ Union ACT reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Tenants’ Union ACT expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
These terms and conditions represent the whole agreement between you and Tenants’ Union ACT concerning your use and access to Tenants’ Union ACT’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
ACTING ON INFORMATION ON OUR WEBSITE
By using our services, you agree that Tenants’ Union ACT is not to be held liable for any decisions you make based on any of our services or information and any consequences, as a result, are your own. Under no circumstances can you hold Tenants’ Union ACT liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any information provided by Tenants’ Union ACT.
All our information on the website is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Tenants’ Union ACT takes no responsibility for your actions, choices, or decisions.
This agreement and this website are subject to the laws of ACT and Australia. If there is a dispute between you and Tenants’ Union ACT that results in litigation then you must submit to the jurisdiction of the courts of ACT.
Tenants’ Union ACT publishes this website as a service to the Canberra public. Please note that the information on this site is only relevant to renters in the ACT.
This website provides information about the law designed to help users understand legal rights and obligations. However legal information is not the same as legal advice (the application of law to an individual's specific circumstances). Although we make all efforts to ensure our information is accurate and useful, we recommend you consult the Tenants Advice Service for advice specific to your circumstances. You are also able to consult an independent solicitor for a second opinion.
Please note that this website is NOT intended to be used as a substitute for specific legal advice or opinions and the transmission of this information is NOT intended to create a solicitor-client relationship between the Tenants’ Union ACT and members of the public.
Tenants’ Union ACT makes no representations as to accuracy, completeness, currency, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or losses, injuries, or damages arising from its display or use. Please also note when the page was last updated, as the law may have changed.