The Tenants’ Advice Service provides free, confidential legal advice to tenants and occupants about renting in Canberra.
We strongly encourage you to view the information under Renting Advice before you call the advice line. (See below for people we cannot assist)
To request advice:
PLEASE NOTE: The TU is a very small legal centre available to all people renting in the ACT and we cannot meet demand. This means we cannot take your call directly and have to operate as a call-back service. Occasionally we have to close the line for new callers to manage a back-log of call-backs, please check Twitter (or our homepage) to see advice line availability – we provide daily updates on the service.
- On weekdays, check our Twitter to see if the advice line availability.
- Phone (02) 6247 2011 between 10.00am and 1.30pm to leave a voice message. You will be asked to leave details. To make sure we can help you please leave the following:
- your full name,
- the name of the real estate agent or landlord or person you are in dispute with,
- a reliable phone number (please repeat the number to ensure we can hear it correctly), and
- a brief description of your problem
- Note – We are closed on weekends and public holidays
We will return your call during business hours. If you have difficulty taking calls at certain times, please say this in your message.
If your matter is urgent, please let us know. If you have hearing difficulties please let us know. If you need an interpreter please let us know.
The advice workers make 3 attempts to call you back. They will leave a message if they are able to.
Please note that we are a small community legal centre operating with only 2 advice workers on the TAS line, servicing the all of ACT. If you call and there is an engaged signal please wait for a few minutes and try again. If we are short-staffed or have had more calls in a day that we can manage, you may find that we have a message asking to try again the following day. If there is a high number of calls the line might be closed to new calls for more than one day. If this occurs we ask that you please be patient and try again as directed. We are attempting to access more funds to expand our service. See below for what you can expect in an advice call.
Who we cannot assist:
If you are renting interstate, we cannot advise you. Go to Links for services that can help you.
If you are a public housing tenant and want advice on problems with Housing ACT including evicitons, repais, rental rebates, applications, or transfers, contact the Canberra Community Law on 6218 7900
Support Services: Sometimes you may need help to resolve your tenancy issues that the Tenants Advice Service cannot provide. For example financial counselling, crisis accommodation and family or domestic violence support services. Please see our Support Services page for a list of services that might be able to help you.
We do not advise landlords, real estate agents, grantors or head-tenants. You can recieve advice from Legal Aid on their Helpline – 1300 654 314, 9am – 4pm weekdays. Alternatively, contact the ACT Law Society on 6247 5700 for a free face to face appointment with a volunteer private solicitor. Please note the Law Society does NOT provide advice over the phone.
Client Service Charter – This Charter outlines your rights as a client of our service, how you will be treated and what you can expect from us. It also sets out your responsibilities and how you can give us feedback on any aspect of our service.
IMPORTANT NOTE:Tenants’ Union ACT publishes this website as a free service to the public.
This website provides information about the law designed to help users understand their legal rights and obligations. However legal information is not the same as legal advice (the application of law to an individual's specific circumstances). Although we make all efforts to ensure our information is accurate and useful, we recommend you consult the Tenants Advice Service for advice specific to your circumstances. You are also free to consult an independent solicitor for a second opinion.
Please note that this website is NOT intended to be used as a substitute for specific legal advice or opinions and the transmission of this information is NOT intended to create a solicitor-client relationship between the Tenants’ Union ACT and members of the public.
Tenants’ Union ACT makes no representations as to accuracy, completeness, currency, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or losses, injuries, or damages arising from its display or use. Please note that the information on this site is only relevant to renters in the ACT Please also note when the page was last updated, as the law may have changed.