The Tenants’ Advice Service provides free, confidential legal advice to tenants and renters about renting issues in Canberra.

We strongly encourage you to view the information under Renting Advice before you call the advice line.

Who we cannot assist:

If you are renting interstate, we cannot advise you.  Go to Links for services that can help you.

If you are a public housing tenant and want advice on problems with Housing ACT including evictions, repairs, rental rebates, applications, or transfers, contact Canberra Community Law on 6218 7900

Support Services: Sometimes you may need help to resolve your tenancy issues that the Tenants Advice Service cannot provide. For example financial counselling, crisis accommodation and family or domestic violence support services. Please see our Support Services page for a list of services that might be able to help you.

We do not advise landlords, real estate agents, grantors or head-tenants.   You can recieve advice from Legal Aid on their Helpline – 1300 654 314,  9am – 4pm weekdays.  Alternatively, contact the ACT Law Society on 6247 5700 for a free face to face appointment with a volunteer private solicitor.  Please note the Law Society does NOT provide advice over the phone.

To request advice:

PLEASE NOTE: The TU is a very small legal centre available to all people renting in the ACT and we cannot meet demand.  This means we cannot take your call directly and have to operate as a call-back service.  Occasionally we have to close the line for new callers to manage a back-log of call-backs, please check Twitter (or our homepage) to see  advice line availability – we provide daily updates on the service.

  • On weekdays, check our Twitter  to see if the advice line availability.
  • Phone (02) 6247 2011 between 10.00am and 1.30pm to leave a voice message. You will be asked to leave details. To make sure we can help you please leave the following:
    • your full name,
    • the name of the real estate agent or landlord or person you are in dispute with,
    • a reliable phone number (please repeat the number to ensure we can hear it correctly), and
    • a brief description of your problem

If you can’t take calls at certain times please say this in your message.

If your matter is urgent please say why in your message.

If you have hearing difficulties please say this in your message.

If you need an interpreter please say this in your message.

    Please note that we are a small community legal centre operating with only 2 advice workers on the TAS line, servicing the all of ACT. If you call and there is an engaged signal please wait for a few minutes and try again. If we are short-staffed or have had more calls in a day that we can manage, you may find that we have a message asking to try again the following day.

    If there is a high number of calls the line might be closed to new calls for more than one day.  If this occurs we ask that you please be patient and try again as directed.  We are attempting to access more funds to expand our service.

    The call-back process:

    We triage the messages in order of priority. The most urgent matters are dealt with first. Urgent matters include imminent eviction (i.e. within the next week), an ACAT hearing or conference within the coming week or an urgent repair. Bond disputes are, generally, not urgent matters.

    Please note that, if you nominate a limited time within which you can be contacted, it may take longer to receive a call from us as we may not have an advice worker available at your nominated time.

    We will return your call during business hours.  Note – We are closed on weekends and public holidays

    Contacting you:

    The advice workers make 3 attempts to call you.  They will leave a message if they cannot reach you.

    What you can expect in an advice call.

    Before we can give you advice you will be asked to provide:

    • your full name
    • the names of other people living with you

    You will also be asked to provide some demographic details that we are required to collect as part of our funding agreement.

    During the call you will be asked to provide details of your issue and the advice worker will talk with you about what the law says and what your options are.  For more details about the service we provide see our Client Service Charter.

    Client Service Charter

     This Charter outlines your rights as a client of our service, how you will be treated and what you can expect from us. It also sets out your responsibilities and how you can give us feedback on any aspect of our service.



    Tenants’ Union ACT publishes this website as a free service to the public. Please note that the information on this site is only relevant to renters in the ACT.

    This website provides information about the law designed to help users understand their legal rights and obligations. However legal information is not the same as legal advice (the application of law to an individual's specific circumstances). Although we make all efforts to ensure our information is accurate and useful, we recommend you consult the Tenants Advice Service for advice specific to your circumstances. You are also free to consult an independent solicitor for a second opinion.

    Please note that this website is NOT intended to be used as a substitute for specific legal advice or opinions and the transmission of this information is NOT intended to create a solicitor-client relationship between the Tenants’ Union ACT and members of the public.

    Tenants’ Union ACT makes no representations as to accuracy, completeness, currency, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or losses, injuries, or damages arising from its display or use.  Please also note when the page was last updated, as the law may have changed.