Cut and paste the template letter below or download a copy from the links above. Remember to substitute your details for the details contained in [square brackets].


[Your name]
[Your address]

[Lessor’s name]
[Lessor’s address]

Dear [Lessor’s name]

Re: Rent payment method for the property at [your address]

I am writing in response to your request in your letter dated [insert date] that I change my rent payment method.

I have been paying my rent by [insert your payment method, e.g. BPay, direct debit] in accordance with my tenancy agreement for the last [insert number] months.

I draw your attention to clause 26(3) of the Standard Residential Tenancy Terms, ‘The tenant and the lessor may agree to change the way rent is paid (including, for example, where the rent is paid or whether it is to be paid into a nominated bank account or whether it is to be paid in person).’ I do not agree to change the way rent is paid.

I also wish to draw your attention to section 15(1) of the Residential Tenancies Act, ‘in consideration for giving a tenant a right to occupy premises, a lessor may only require or accept rent or a bond.’

By asking me to pay rent by a method that charges me a fee, you are asking me to pay an amount above my rent or bond, which is unlawful under section 15.

I take my obligation to pay rent seriously. My next rent payment is due on [insert date]. Please provide me with a [insert what you need to pay rent, e.g. BPay billing number/form to set up direct debit payments /other] so that I will be able to pay my rent.

Alternatively, I would be happy to agree to pay my rent a different way as long as it were equally convenient for me and did not incur a fee.  [Delete if not applicable]

If you still wish to change my rent payment method, you have the option of making an application to the ACT Civil and Administrative Tribunal. I will abide by any orders of the Tribunal.

Yours sincerely,

[Your signature]
[Your name]



Tenants’ Union ACT publishes this website as a free service to the public. Please note that the information on this site is only relevant to renters in the ACT.

This website provides information about the law designed to help users understand their legal rights and obligations. However legal information is not the same as legal advice (the application of law to an individual's specific circumstances). Although we make all efforts to ensure our information is accurate and useful, we recommend you consult the Tenants Advice Service for advice specific to your circumstances. You are also free to consult an independent solicitor for a second opinion.

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