You can make a complaint to the ACT Ombudsman. The Ombudsman investigates complaints about ACT government agencies (but not landlords, real estate agencies or decisions of the tribunal).
The Ombudsman usually doesn’t investigate a complaint unless you have tried to solve the problem with the relevant Office first.
For information on what you can complain about, what the Ombudsman can do and how you can make your complaint most effective, go to www.ombudsman.act.gov.au
You can call the Ombudsman on 1300 362 072 Monday to Friday 9am – 5pm.