If you are renting interstate, or you are a landlord or real estate agent, we cannot advise you. Go to Links for services that can help you. If you are a public housing tenant and want advice on applications, transfers or rental rebates, contact the Welfare Rights and Legal Centre on 6247 2177.
Tenants' Advice Service
The Tenants’ Advice Service provides free, confidential legal advice to tenants and occupants about renting in Canberra. We provide a call back service. As we often struggle to meet demand, it may sometimes be a couple of days before we can call you back. We strongly encourage you to view the information under Renting Advice before you call the advice line.
To request advice:
- Phone (02) 6247 2011 between 10.00 and 11:30 on weekday mornings, you will be asked to leave details. To make sure we can help you please leave the following:
After hours on Tuesday nights - if you would like us to call you between 5 and 7.30pm on a Tuesday night please say so in your messge.
- your full name,
- a reliable phone number, and
- a brief description of your problem.
We will return your call during business hours. If you have difficulty taking calls at certain times, please say this in your message. If your matter is urgent, please let us know.
The advice workers make 3 attempts to call you back. They will leave a message if they are able to.
Please note that we are a small community legal centre operating with 2 advice workers on the TAS line, servicing the ACT. If you call and there is an engaged signal please wait for a few minutes and try again.
We do not advise landlords, real estate agents or head-tenants against sub-tenants. Contact the ACT Law Society for a free appointment or a referral to a private solicitor on 6247 5700. The Tenants’ Advice Service is run by the Tenants’ Union ACT.