The Tenants’ Advice Service provides free, confidential legal advice to tenants and occupants about renting in Canberra. 

We strongly encourage you to view the information under Renting Advice before you call the advice line. 
You can also attend one of our FREE information sessions. More information available here.

To request advice:

PLEASE NOTE: The TU is currently under-staffed and is unable to open our advice line every day. Please check our Twitter to see if the advice line will be open on the day you are calling - we provide daily updates of service availability.

  • On weekdays, check our Twitter  to see if the advice line is open.
  • Phone (02) 6247 2011 between 10.00am and 11:30am to leave a voice message. You will be asked to leave details. To make sure we can help you please leave the following:
  • your full name,

  • the name of the real estate agent or landlord or person you are in dispute with,

  • a reliable phone number, and 

  • a brief description of your problem      

We will return your call during business hours.  If you have difficulty taking calls at certain times, please say this in your message. If your matter is urgent, please let us know.

The advice workers make 3 attempts to call you back.  They will leave a message if they are able to.

Please note that we are a small community legal centre operating with only 2 advice workers on the TAS line, servicing the all of ACT. If you call and there is an engaged signal please wait for a few minutes and try again. If we are short-staffed or have had more calls in a day that we can manage, you may find that we have a message asking to try again the following day. If there is a high number of calls the line might be closed to new calls for more than one day.  If this occurs we ask that you please be patient and try again as directed.  We are attempting to access more funds to expand our service.

If you are renting interstate, we cannot advise you.  Go to Links for services that can help you.

If you are a public housing tenant and want advice on applications, transfers or rental rebates, contact the Canberra Community Law on 6218 7900

Support Services -  Sometimes you may need help to resolve your tenancy issues that the Tenants Advice Service cannot provide. For example financial counselling, crisis accommodation and family or domestic violence support services. Please see our Support Services page for a list of services that might be able to help you

We do not advise landlords, real estate agents or head-tenants against sub-tenants.  Contact the ACT Law Society on 6247 5700 for a free face to face appointment with a volunteer private solicitor.  Please note the Law Society does NOT provide advice over the phone.