FEEDBACK

The Tenants’ Union welcomes feedback on all of its operations. Feedback can be given;

  • verbally to a staff member
  • written as a letter or an email
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COMPLAINTS

Our Client Service Charter outlines your rights, how you will be treated and what you can expect from us. It also sets out your responsibilities and how you can give us feedback on any aspect of our service.

Our Complaints process:

If you are unsatisfied with the standard of service you receive from us:

1. Discuss the problem with the staff member concerned. If you would rather not, or you are unsatisfied with the outcome of the discussion:

2. Contact the Executive Officer using the form below. If you are unsatisfied with the outcome of your contact with the Executive Officer:

3. Write to the Management Committee (c/o The Convener Tenants’ Union ACT, Civic Square ACT 2608). If you are unsatisfied with the outcome of your contact with the Management Committee:

4. Write to the CLC Funding Manager, Civil Law, Legislation, Policy and Programs, Justice and Community Safety Directorate, GPO Box 158, Canberra ACT 2601.

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IMPORTANT NOTE:

Tenants’ Union ACT publishes this website as a free service to the public. Please note that the information on this site is only relevant to renters in the ACT. This website provides information about the law designed to help users understand their legal rights and obligations. However legal information is not the same as legal advice (the application of law to an individual's specific circumstances). Although we make all efforts to ensure our information is accurate and useful, we recommend you consult the Tenants Advice Service for advice specific to your circumstances. You are also free to consult an independent solicitor for a second opinion. Please note that this website is NOT intended to be used as a substitute for specific legal advice or opinions and the transmission of this information is NOT intended to create a solicitor-client relationship between the Tenants’ Union ACT and members of the public. Tenants’ Union ACT makes no representations as to accuracy, completeness, currency, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or losses, injuries, or damages arising from its display or use.  Please also note when the page was last updated, as the law may have changed.