The Tenants’ Union welcomes feedback on all of its operations. Feedback can be given;

  • verbally to a staff member
  • written as a letter or an email
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A person wishing to make a complaint may do so in writing or verbally to;

  • the staff member they were dealing with at the time;
  • the supervisor of that staff member;
  • the Executive Officer, or;
  • the TUACT Management Committee

As far as possible, complaints will be investigated and resolved within 14 days or passed on to an appropriate body for investigation if internal processes are not adequate.

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Tenants’ Union ACT publishes this website as a free service to the public.

This website provides information about the law designed to help users understand their legal rights and obligations. However legal information is not the same as legal advice (the application of law to an individual's specific circumstances). Although we make all efforts to ensure our information is accurate and useful, we recommend you consult the Tenants Advice Service for advice specific to your circumstances. You are also free to consult an independent solicitor for a second opinion.

Please note that this website is NOT intended to be used as a substitute for specific legal advice or opinions and the transmission of this information is NOT intended to create a solicitor-client relationship between the Tenants’ Union ACT and members of the public.

Tenants’ Union ACT makes no representations as to accuracy, completeness, currency, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or losses, injuries, or damages arising from its display or use. Please note that the information on this site is only relevant to renters in the ACT Please also note when the page was last updated, as the law may have changed.